Shipping policy

Shipping Policy – Nuvia

At Nuvia, we’re dedicated to ensuring your orders are handled with care and processed as quickly as possible. Please review the details of our shipping policy below.

1. Order Processing

  • Processing time: Orders are typically processed within 1–3 business days.

  • Once processed, you’ll receive a confirmation email with tracking when your order has shipped.

2. Shipping Costs

  • Shipping costs are calculated at checkout based on your location, order weight, and the shipping method selected.

  • We may occasionally run promotions (e.g., free shipping over a certain amount). Check our website for current offers.

3. Domestic Shipping (United States)

  • We ship to all addresses within the United States, including P.O. boxes, APO/FPO addresses, and U.S. territories.

4. International Shipping (Worldwide)

  • We proudly ship worldwide.

  • International orders may be subject to customs duties, taxes, or fees depending on your country’s regulations. These charges are the customer’s responsibility.

5. Tracking Your Order

  • When your order ships, you’ll receive a shipping confirmation email with a tracking number so you can follow your order’s journey.

6. Lost or Stolen Packages

  • If your package is marked delivered but you haven’t received it, please check with neighbors or contact your local post office/carrier.

  • If it still can’t be located, contact us at support@officialnuvia.com so we can assist.

  • Please note, Nuvia is not responsible for lost or stolen packages, but we’ll do our best to help resolve the situation with the carrier.

7. Incorrect Shipping Information

  • Please double-check your shipping address before completing checkout. PelleBelle is not responsible for orders shipped to incorrect addresses due to customer error.

  • If you notice an error after placing an order, contact us immediately at support@officialnuvia.com We’ll do our best to correct it before your order ships.

8. Customs & Delays

  • Delivery times may vary due to location and external factors such as holidays, weather, or carrier delays.

  • International customers: Shipments may be subject to inspection and clearance by your country’s customs authorities, which can cause delays beyond our control.

9. Contact Us

If you have questions about our shipping policy, need help with an order, or require special arrangements, please reach our support team at support@officialnuvia.com